The V&A Waterfront teams up with admyt to provide visitors with cashless,...
<p><img src="https://biz-file.com/c/2306/703857-208x117.jpg?3" width=208 height=117 alt="The mall says ticketless parking is now available. Source: Supplied."...
View ArticleProviding customer experience excellence using analytics and intuition
<p><img src="https://biz-file.com/c/2307/704228-208x117.jpg?2" width=208 height=117 alt="Source: © michaeljung -" align="left"><br><span >Source: © michaeljung -...
View ArticleMassmart's tech capability improves e-commerce customer experience
<p><img src="https://biz-file.com/c/2307/704343-208x117.jpg?1" width=208 height=117 alt="Source: © 123rf Massmart's e-commerce strategy has involved shifting the Makro website onto a new...
View ArticleHow retailers can make the most of SA's burgeoning e-commerce market
<p><img src="https://biz-file.com/c/2307/705122-208x117.jpg?2" width=208 height=117 alt="Image source: Kindel Media from" align="left"><br><span >Image source: Kindel Media from...
View ArticleConsumers settle for good enough while brands create the leaky bucket syndrome
<p><img src="https://biz-file.com/c/2307/705376-208x117.jpg?1" width=208 height=117 alt="Source: © 123rf The South African Customer Experience Report has found that consumers no longer have...
View ArticleTechnology offers financial inclusion for the rise of hybrid retail
<p><img src="https://biz-file.com/c/2307/705475-208x117.jpg?2" width=208 height=117 alt="Image source: Ivan Samkov from" align="left"><br><span >Image source: Ivan Samkov from...
View ArticleCan local FMCG e-commerce still deliver?
<p><img src="https://biz-file.com/c/2307/705682-208x117.jpg?2" width=208 height=117 alt="Image supplied. This year for the first time, local FMCG e-commerce growth specifically is expected to...
View Article6 opportunities for fuel forecourt retail to grow its share of the...
<p><img src="https://biz-file.com/c/2307/706152-208x117.jpg?1" width=208 height=117 alt="Source: Global Convenience Store Focus Fuel forecourt retail is the fastest-growing segment of South...
View ArticleMystery shopping results now delivered in 24-48 hours by BMi Research
<p><img src="https://biz-file.com/c/2307/706334.jpg" width=208 height=117 alt="Mystery shopping results now delivered in 24-48 hours by BMi Research" align="left"><p>A global trend -...
View ArticleHow to give customers what they want in a loyalty programme
<p><img src="https://biz-file.com/c/2307/706652-208x117.jpg?2" width=208 height=117 alt="Image source: Aleksandra Gigowska –" align="left"><br><span >Image source: Aleksandra...
View ArticlePick n Pay customers have R350m in cash-back rewards waiting to be spent
<p><img src="https://biz-file.com/c/2307/706695-208x117.jpg?2" width=208 height=117 alt="Image supplied. Over 11 million Pick n Pay customers have unclaimed Smart Shopper points already loaded...
View ArticleHow can you help them? Tips to creating a customer-centric business
<p><img src="https://biz-file.com/c/2307/706961-208x117.jpg?2" width=208 height=117 alt="Image source: kenishirotie –" align="left"><br><span >Image source: kenishirotie –...
View ArticleShop! South Africa and the Institute of Marketing Management join forces
<p><img src="https://biz-file.com/c/2307/707061-208x117.jpg?1" width=208 height=117 alt="Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a...
View ArticleWoolworths results show increased turnover and sales
<p><img src="https://biz-file.com/c/2307/707314-208x117.png?2" width="208" height="117" alt="Source: YMZ Woolworths has released its results for its financial year ended 25 June 2023"...
View ArticleWhy 360-degree technology is key to an efficient, tailored retail experience
<p><img src="https://biz-file.com/c/2308/707618-208x117.jpg?2" width="208" height="117" alt="Image source: perig76 –" align="left"><br><span >Image source: perig76 –...
View ArticleMaps shows changes in consumer behaviour, shopping patterns and media...
<p><img src="https://biz-file.com/c/2308/707843-208x117.jpg?1" width="208" height="117" alt="Source: © 123rf The latest Maps shows consumer behaviour shifts in shopping"...
View ArticleA renaissance in SA's traditional trade sector, with 23.6% growth
<p><img src="https://biz-file.com/c/2308/708020-208x117.jpg?2" width="208" height="117" alt="Source: © Research Gate Traditional Trade has experienced an impressive post Covid-19 resurgence,...
View ArticleSomerset Mall upgrades and adds new dining options
<p><img src="https://biz-file.com/c/2308/708155-208x117.jpg?1" width="208" height="117" alt="Image supplied. Somerset Mall has mall embarked on an ambitious redevelopment project"...
View Article#WomensMonth: Overcome challenges by focusing on your response - Jo-Ann...
<p><img src="https://biz-file.com/c/2308/708231-208x117.jpg?2" width="208" height="117" alt="Chief counsel at Mondelez International Sub-Saharan Africa, Jo-Ann David"...
View ArticleThe impact of economic conditions on the retail market and different consumer...
<p><img src="https://biz-file.com/c/2308/708483-208x117.jpg?2" width="208" height="117" alt="Source: © 123rf How consumers feel about retail differs from consumer segment to consumer segment"...
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