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Online retailers need to up their game this Black Friday
The way that we shop has changed. Nowadays, consumers are quick to turn to their mobile phones or laptops to grab the latest deal, order food online or pay for a service. The rapid uptake of digital...
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What Black Friday means for South Africans
Black Friday hasn't been observed in South Africa for very long but the growth in its popularity has been huge. Just in the five years between 2012 and 2017, Black Friday sales in the country grew by...
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Retailers, ignore customer experience expectations at your peril
Source: Pexels</span>Any discussion around the retail sector today centres on one point - customer experience (CX). Global research houses agree that it is vital for retailers to have strong CX...
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Standard Bank EasyScan for Pick n Pay - enables fast, easy payments for...
Standard Bank and Pick n Pay customers' shopping experience has just become even more convenient, easy, and safe, through the Standard Bank's EasyScan - a service that enables customers to pay for...
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PnS acquires Effective Sales & Merchandising
Source: Supplied</span>Retail execution partner PnS Group has entered a deal to acquire wholesale specialist Effective Sales & Merchandising (ESM).Read more... | Send to a friend
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Omnichannel strategy, personalised CX to determine online winners this Black...
Source: Getty</span>South African retailers are bracing for Black Friday - one of the biggest shopping days of the year - when about 47% of South African adults (an estimated 18.5 million people)...
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Budget trumps brand: How Black Friday has evolved in SA
Black Friday has become a significant stimulant for shopping behaviour in South Africa. While sales from the 2021 event are unlikely to exceed levels seen prior to the Covid-19 pandemic, predictions...
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Harness true agility with business process outsourcing
Sigma Connected, business process outsourcing specialists, explain how businesses can unlock value, by outsourcing. The applications and benefits are extensive, but the sheer flexibility that...
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Retail in 2022: 4 trends to watch
Over the last two years, the retail landscape has changed immeasurably. Behaviours and technologies that seemed like they were a decade away from coming to fruition are now normal. Even as a...
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#BestofBiz 2021: Retail
We've compiled our annual #BestofBiz 2021 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read...
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Refreshing the retail experience beyond Omicron
Source: Getty</span>With the Omicron wave of Covid infections expected to subside in January or February, retailers will be looking at the growth opportunities that 2022 may hold. The volatility...
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Delivering exponential value: A retail resolution for 2022
Source: Getty</span>The value of online retail in South Africa more than doubled in the two years with total current value sitting around the R40bn mark.Read more... | Send to a friend
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Customer experience: the key differentiator
Source: © diego vito cervo [[www.123rf.com 123rf]]</span>South African consumers are expected to spend R250bn this year - a 20% increase from last year, and it is customer experience that will to...
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SA consumers spending less this festive season
Source: © gorosi [[www.123rf.com 123rf]]</span>Following similar trends to what retailers saw during Black Friday, South Africans are shopping a lot more conservatively this festive season....
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Medical scrubs manufacturer wins clothing industry competition
Runner-up, Joy Ezeka of Zuri and Imani design studio,Suraya Williams of Design Twenty-Six in third place and winner Moshibudi Piet of Sabafuraha</span>Medical scrubs manufacturer, Sabafuraha has...
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Medical scrubs manufacturer wins clothing industry competition
Runner-up, Joy Ezeka of Zuri and Imani design studio,Suraya Williams of Design Twenty-Six in third place and winner Moshibudi Piet of Sabafuraha</span>Medical scrubs manufacturer, Sabafuraha has...
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#BizTrends2022: Dear Retail. Let me cheer you up.
Dear Retail, let's not dwell on the last couple of years shall we? You were already in the doldrums, what with the endless onslaught from your greedy online cousins. We worried about you back then, but...
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#BizTrends2022: The year of purpose and premium
It's an understatement to say that the past two years have been challenging for brands in South Africa and the rest of the world. The pandemic has wreaked havoc, but it's by no means the only disruptor...
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#BizTrends2022: Why retail has changed forever
In 2021 consumers have adjusted to a new world of retail. As inflation began to bite and food and grocery prices continued to rise, the universal truths of retail were ever more evident.Read more... |...
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AI shop assistants: Get ready for a world where you can't tell humans and...
Source: Sergey Soldatov - [[www.123RF.com 123RF]]</span>I regularly fly with KLM from Minneapolis to New Delhi, and always stop over in Amsterdam. I am frequently in Minneapolis for research and...
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